Need support?
Before opening a ticket, check below what ModFy covers and what it doesn't — this speeds up service and avoids rework.
What ModFy Solves
- Problems with the ModFy application's functionality
- Unexpected errors or internal failures
- ModFy installation and updates
- Downloading and updating mods via ModFy
What We Don't Cover
- In-game mod behavior
- Mod quality (bugs, suggestions, or fixes)
- Third-party store accounts or purchases
- Failed mod purchases
- Lost third-party accounts (except your ModFy account)
These cases should be resolved directly with the store or service where the mod was purchased.
Tips for Quick and Effective Support
- Clearly describe what happened: when it started, what you did before, and what error appeared.
- Attach screenshots or recordings of the issue (images provide immediate context).
- Provide the version of ModFy and the operating system you are using.
- Include the emails of the accounts involved in the ticket for correlation.
How to Contact Support
To open a ticket, send an email. Before sending, check if the issue is not listed under “what we don't cover” — this avoids rework.
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