{"id":628,"date":"2025-01-08T18:59:50","date_gmt":"2025-01-08T21:59:50","guid":{"rendered":"https:\/\/modfyapp.com\/suporte\/"},"modified":"2025-09-26T12:23:19","modified_gmt":"2025-09-26T15:23:19","slug":"support-center","status":"publish","type":"page","link":"https:\/\/modfyapp.com\/en\/support-center\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"628\" class=\"elementor elementor-628 elementor-53\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70557a1 e-flex e-con-boxed e-con e-parent\" data-id=\"70557a1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8fdba68 e-con-full e-flex e-con e-child\" data-id=\"8fdba68\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b1f9ad elementor-widget elementor-widget-html\" data-id=\"3b1f9ad\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"support-root\">\r\n  <div class=\"support-hero\">\r\n    <h2>Need support?<\/h2>\r\n    <p>Before opening a ticket, check below what ModFy covers and what it doesn't \u2014 this speeds up service and avoids rework.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41d4039 e-grid e-con-full e-con e-child\" data-id=\"41d4039\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d837ac elementor-widget elementor-widget-html\" data-id=\"7d837ac\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"support-card resolve\">\r\n  <h3>What ModFy Solves<\/h3>\r\n  <ul class=\"support-list\">\r\n    <li>\r\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\r\n        <path d=\"M5 13l4 4L19 7\"><\/path>\r\n      <\/svg>\r\n Problems with the ModFy application's functionality\r\n    <\/li>\r\n    <li>\r\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\r\n        <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\r\n        <path d=\"M12 8v4M12 16h.01\"><\/path>\r\n      <\/svg>\r\n Unexpected errors or internal failures\r\n    <\/li>\r\n    <li>\r\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\r\n        <path d=\"M4 4h16v4H4zM4 14h16v6H4z\"><\/path>\r\n      <\/svg>\r\n ModFy installation and updates\r\n    <\/li>\r\n    <li>\r\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\r\n        <path d=\"M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4\"><\/path>\r\n        <polyline points=\"7 10 12 15 17 10\"><\/polyline>\r\n        <line x1=\"12\" x2=\"12\" y1=\"15\" y2=\"3\"><\/line>\r\n      <\/svg>\r\n Downloading and updating mods via ModFy\r\n    <\/li>\r\n  <\/ul>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f6399b elementor-widget elementor-widget-html\" data-id=\"4f6399b\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"support-card not-responsible\">\r\n  <h3>What We Don't Cover<\/h3>\r\n  <ul class=\"support-list\">\r\n    <li>\r\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\r\n        <line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"><\/line>\r\n        <line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"><\/line>\r\n      <\/svg>\r\n In-game mod behavior\r\n    <\/li>\r\n    <li>\r\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\r\n        <path d=\"M4 4h16v4H4zM4 14h16v6H4z\"><\/path>\r\n      <\/svg>\r\n Mod quality (bugs, suggestions, or fixes)\r\n    <\/li>\r\n    <li>\r\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\r\n        <path d=\"M3 7h18v4H3zM3 13h18v6H3z\"><\/path>\r\n      <\/svg>\r\n Third-party store accounts or purchases\r\n    <\/li>\r\n    <li>\r\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\r\n        <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\r\n        <path d=\"M9 12h6M12 9v6\"><\/path>\r\n      <\/svg>\r\n Failed mod purchases\r\n    <\/li>\r\n    <li>\r\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\">\r\n        <path d=\"M12 2a10 10 0 1 0 0 20 10 10 0 0 0 0-20zm1 14h-2v-2h2zm0-4h-2V7h2z\"><\/path>\r\n      <\/svg>\r\n Lost third-party accounts (except your ModFy account)\r\n    <\/li>\r\n  <\/ul>\r\n  <p class=\"small-note\">\r\n These cases should be resolved directly with the store or service where the mod was purchased.\r\n  <\/p>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca923e7 elementor-widget elementor-widget-html\" data-id=\"ca923e7\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"support-root\">\r\n  <div class=\"support-tips\">\r\n    <h3>Tips for Quick and Effective Support<\/h3>\r\n    <ul>\r\n      <li>\r\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" stroke=\"#3b82f6\" viewbox=\"0 0 24 24\">\r\n          <path d=\"M4 4h16v2H4zM4 9h16v2H4zM4 14h16v2H4z\"><\/path>\r\n        <\/svg>\r\n Clearly describe what happened: when it started, what you did before, and what error appeared.\r\n      <\/li>\r\n      <li>\r\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" stroke=\"#3b82f6\" viewbox=\"0 0 24 24\">\r\n          <path d=\"M3 7h18v10H3z\"><\/path>\r\n          <path d=\"M8 11h8v2H8z\"><\/path>\r\n        <\/svg>\r\n Attach screenshots or recordings of the issue (images provide immediate context).\r\n      <\/li>\r\n      <li>\r\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" stroke=\"#3b82f6\" viewbox=\"0 0 24 24\">\r\n          <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\r\n          <path d=\"M12 8v4M12 16h.01\"><\/path>\r\n        <\/svg>\r\n Provide the version of ModFy and the operating system you are using.\r\n      <\/li>\r\n      <li>\r\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" stroke=\"#3b82f6\" viewbox=\"0 0 24 24\">\r\n          <path d=\"M4 4h16v2H4zM4 8h16v2H4zM4 12h16v2H4z\"><\/path>\r\n        <\/svg>\r\n Include the emails of the accounts involved in the ticket for correlation.\r\n      <\/li>\r\n    <\/ul>\r\n  <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52f582f elementor-widget elementor-widget-html\" data-id=\"52f582f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"support-root\">\r\n  <div class=\"contact-box\">\r\n    <div class=\"contact-main\">\r\n      <h3>How to Contact Support<\/h3>\r\n      <p>To open a ticket, send an email. Before sending, check if the issue is not listed under \u201cwhat we don't cover\u201d \u2014 this avoids rework. <\/p>\r\n      <a id=\"toggle-support-email\" class=\"contact-toggle\" aria-expanded=\"false\" aria-controls=\"support-email\">\r\n Show contact email\r\n      <\/a>\r\n      <div id=\"support-email\" class=\"contact-details\" style=\"display:none;\">\r\n        <p>Send to: <a href=\"mailto:support@modfyapp.com\">support@modfyapp.com<\/a><\/p>\r\n        <p class=\"small-note\">Response time can be up to <strong>48 business hours<\/strong>. Avoid sending multiple requests for the same issue \u2014 this delays support. <\/p>\r\n      <\/div>\r\n    <\/div>\r\n    <div style=\"flex:0 0 120px; display:flex; align-items:center; justify-content:center;\">\r\n      <svg width=\"80\" height=\"80\" viewbox=\"0 0 64 64\" aria-hidden=\"true\">\r\n        <circle cx=\"32\" cy=\"32\" r=\"30\" stroke=\"#60a5fa\" stroke-width=\"4\" fill=\"none\"\/>\r\n        <path d=\"M20 26h24v12H20z\" fill=\"#004DBD\"\/>\r\n        <path d=\"M24 30h16v2H24z\" fill=\"#fff\"\/>\r\n      <\/svg>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<script>\r\n  (function(){\r\n    const toggle = document.getElementById('toggle-support-email');\r\n    const details = document.getElementById('support-email');\r\n    toggle.addEventListener('click', function(e){\r\n      e.preventDefault();\r\n      const shown = details.style.display === 'block';\r\n      details.style.display = shown ? 'none' : 'block';\r\n      toggle.setAttribute('aria-expanded', String(!shown));\r\n      toggle.textContent = shown ? 'Mostrar e-mail de contato' : 'Esconder e-mail de contato';\r\n    });\r\n  })();\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Need support? Before opening a ticket, check below what ModFy covers and what it doesn&#8217;t \u2014 this speeds up service and avoids rework. What ModFy Solves Problems with the ModFy application&#8217;s functionality Unexpected errors or internal failures ModFy installation and updates Downloading and updating mods via ModFy What We Don&#8217;t Cover In-game mod behavior Mod [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-628","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/modfyapp.com\/en\/wp-json\/wp\/v2\/pages\/628","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/modfyapp.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/modfyapp.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/modfyapp.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/modfyapp.com\/en\/wp-json\/wp\/v2\/comments?post=628"}],"version-history":[{"count":8,"href":"https:\/\/modfyapp.com\/en\/wp-json\/wp\/v2\/pages\/628\/revisions"}],"predecessor-version":[{"id":2233,"href":"https:\/\/modfyapp.com\/en\/wp-json\/wp\/v2\/pages\/628\/revisions\/2233"}],"wp:attachment":[{"href":"https:\/\/modfyapp.com\/en\/wp-json\/wp\/v2\/media?parent=628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}